Response time
Most requests get a first response within one business day.
Support
Support for language learners, students, and families planning education pathways in China through Eduventure programs and consulting.
Last updated: February 9, 2026
Most requests get a first response within one business day.
Email support, contact form, and guided help materials are available in English and Russian.
Access, payment, admissions planning, and trip-related requests are triaged first.
For the fastest help, please include your account email, page URL, and a short description of the problem.
If your issue is related to content quality or translation, include screenshots and your browser language settings.
Our team supports registration, billing, access, and program navigation, including consulting requests about study in China.
We also help with operational questions on offline language courses, educational trips, and children camp programs in China.
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If the problem persists, send a short error summary and exact time of issue so we can investigate server logs faster.
Share your request and we will route it to the right specialist.